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Privacy Policy

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Last updated: June 2026

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The Plot Department respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, and look after your personal data when you visit our website, contact us, enquire about our services, or work with us.

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1. Who we are

The Plot Department is a UK-based storytelling studio creating film, audio, podcasts, workshops, studio hire, and creative content for businesses, brands, schools, organisations, and individuals.

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For the purposes of data protection law, The Plot Department is the data controller of the personal information you provide to us.

Business name: The Plot Department
Contact email: hello@theplotdepartment.com
Website: www.theplotdepartment.com
Location: Yorkshire, United Kingdom

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2. What personal information we collect

We may collect and use the following information:
 

  • Your name

  • Your email address

  • Your phone number, if you choose to provide it

  • Your business or organisation name

  • Any message or enquiry you send through our contact form

  • Information about the service you are interested in

  • Website usage information, such as pages visited, time spent on the site, referral source, browser type, and device type

  • Any information you choose to share with us during a project, enquiry, or conversation
     

We do not intentionally collect sensitive personal information through our website.

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3. How we collect your information

We collect personal information when you:

  • Fill in a contact form on our website

  • Email us directly

  • Enquire about our services

  • Book a call, meeting, studio session, or workshop

  • Work with us on a project

  • Visit our website and analytics tools collect usage data
     

4. How we use your information

We use your personal information to:

  • Respond to your enquiry

  • Discuss potential projects or services

  • Provide quotes, proposals, and information about our work

  • Deliver services you have booked or commissioned

  • Manage client relationships

  • Keep business records

  • Improve our website and understand how people use it

  • Maintain the security and performance of our website

  • Comply with legal, tax, and accounting obligations
     

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.
 

We usually rely on one or more of the following:

Consent
Where you choose to submit your information through a contact form, sign up to updates, or agree to non-essential cookies.
 

Contract
Where we need your information to provide a quote, discuss a project, deliver a service, or manage our working relationship.
 

Legitimate interests
Where we use your information to run and improve our business, respond to enquiries, manage client relationships, and understand how our website is used.
 

Legal obligation
Where we need to keep certain information for tax, accounting, insurance, or legal reasons.
 

6. Contact forms

When you submit a contact form, we collect the information you choose to provide so we can respond to your enquiry.

We will not use contact form submissions to add you to a mailing list unless you have clearly agreed to receive marketing emails from us.
 

7. Analytics and cookies

Our website may use analytics tools to understand how visitors use the site. This may include information such as which pages are visited, how long people stay on the site, what device or browser they use, and how they found the website.
 

Analytics help us improve the website, understand what content is useful, and make better decisions about our services.
 

Some analytics tools use cookies or similar technologies. Cookies are small text files placed on your device by websites. The ICO explains that they are commonly used to make websites work, work more efficiently, and provide information to website owners. (ICO)

Where required, we will ask for your consent before setting non-essential analytics or marketing cookies. You can usually manage or withdraw your cookie preferences through the cookie banner or your browser settings.
 

8. Marketing emails

We will only send you marketing emails if you have signed up, requested them, or where we are otherwise allowed to do so under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
 

9. Who we share your information with

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us run the business, such as:
 

  • Website hosting providers

  • Email providers

  • Analytics providers

  • Booking or contact form tools

  • Cloud storage providers

  • Accountants or professional advisers

  • Freelancers or collaborators involved in delivering a project, where relevant
     

These providers should only use your information where necessary to provide their services to us.
 

We may also share information if required by law, regulation, legal process, or to protect our rights.
 

10. International transfers

Some of the tools or platforms we use may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
 

11. How long we keep your information

We only keep your personal information for as long as necessary.
 

As a general guide:
 

  • Contact form enquiries may be kept for up to 24 months

  • Client and project records may be kept for up to 7 years for legal, tax, and accounting purposes

  • Analytics data may be kept according to the settings of the analytics provider

  • Marketing data is kept until you unsubscribe or ask us to remove it
     

12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law. These may include the right to:
 

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain types of processing

  • Withdraw consent, where we rely on consent

  • Ask for your information to be transferred to another provider
     

To exercise any of these rights, contact us at:

hello@theplotdepartment.com

13. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, email system, or online service can be guaranteed to be completely secure.
 

14. Links to other websites

Our website may contain links to other websites, platforms, or embedded content, such as video players or social media platforms.

We are not responsible for the privacy practices of other websites. You should read their privacy policies before sharing personal information with them.
 

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection. (ICO)
 

16. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

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